Telobal™ Solutions

Telobal™ is a fully-featured, cloud-based virtual PBX that is fully compatible with all landlines, mobile phones and computers, SIP devices and multi-line desktop phones. Multiple users, remote offices and telecommuters become part of a highly flexible, scalable and cost-effective phone system, supported by essential PBX services such as voice menus, voicemail to email, conferencing, queuing, time and caller routing, internal extensions, dial tone access and more.

Full mobile access is supported through iOS and Android-based applications, making smart phones an integral part of the Telobal™ phone system. In addition, separate instances of your Telobal™ voice systems may be simply and securely interconnected wherever they are in the world via the Telobal™ Interlink feature, allowing your remote offices and users to behave as a single telephone network.

The user interface for Telobal™ is specifically designed for simplicity and ease-of-use. No special training or expertise is required, and call flows are configured in an intuitive manner via a graphical web interface.

Telobal™ is applicable for both personal and business use, and configurations cover a wide range of applications from simple home use through to complex, multi-branch voice systems.

By using the Telobal™ control panel, you are easily able to do the following:

  • Receive calls from one or many local numbers;
  • Make outbound calls;
  • Assign internal extension numbers that can reach users anywhere in the world;
  • Forward calls to any phone number or SIP destination;
  • Play back custom recorded messages to callers;
  • Direct calls using extension numbers;
  • Send calls to a voicemail box;
  • Send voicemail messages to selected email addresses;
  • Receive faxes and forward them to an email address;
  • Implement time and caller routing scenarios;
  • Receive notifications for specified call events;
  • Access a dial tone from configured DID numbers;
  • Host conference calls;
  • Implement blacklists to block incoming calls;
  • Define custom SIP devices;
  • Interconnect multiple Telobal™ systems;
  • Purchase voice services.

Telobal™ Solution Examples

Telobal™ objects may be arranged and logically connected in an unlimited number of combinations that will fulfill all of your voice system requirements. Below are listed some basic configurations that will assist you in understanding the various components and their functionality. 

For Personal Use

Incoming calls to the assigned phone number are directed to a Person object ("Mike Brown"), where the calls are forwarded to the configured contact numbers ("Office" and "Mobile") in the defined sequence. If the call is not answered, then that call is directed to voice mail. The caller leaves a message that is sent to specified e-mail address. 

In the above example, this Person object is configured for the following logic:

  • On receiving an incoming call, first ring Mike’s office phone for 30 seconds.
  • If the office phone is not answered (or the line is busy), then ring Mike’s mobile phone for 30 seconds.
  • If there is still no answer, then forward the call to voice mail.

Note that the ring sequences and the number of seconds that each designated phone number should ring are configurable.

For Small Businesses and Groups

Incoming calls to multiple phone numbers are directed to the Voice Menu object, and a previously recorded custom message is played. This message serves to provide the caller with further options regarding the routing of their call via extension numbers.

Typically, this Voice Menu is used to forward calls to a Person or Voicemail object. An example of recorded message for such an object would be “Press 1 for Mike, 2 for Pete”. If neither Mike nor Pete answer the call within the defined timeouts, then that call is sent to voice mail.

For Medium-Size Businesses

Telobal™ objects may be simply added and configured to meet your evolving needs and business functions. The Voice Menu object may used to direct phone calls to various departments and personnel (both inside your offices and at remote locations), and the Queue object is used to place incoming calls in a queue and distribute those call to agents.

In the Telobal™ scenario shown below, multiple phone numbers are directed to a Voice Menu object functioning as the main switchboard. Calls are then forwarded to either a Queue object representing the sales department, or a secondary Voice Menu for directing technical support calls. Calls to the sales department are distributed to the various queue members (or agents), while calls to the support department are forwarded to the support staff (Mike or Pete) according to the extension number entered by the caller.

For Large-Size Businesses

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