Below are the Frequently asked questions about telobal services, Please read before asking your question:
WHAT IS A DID NUMBER?
In practical terms, a DID (Direct Inward Dialing) Number or a Virtual Number (also called a DDI in Europe) is a local telephone number in a selected country or city. The calls made to these numbers are then forwarded by DIDWW to Voice over IP (VoIP) using SIP, H.323 or IAX protocols, or to a PSTN (Plain Old Telephone System) device such as a regular or mobile telephone anywhere in the world.
Typically, a DID Number is used to provide local telephone numbers for customers on a worldwide basis, or to provide access from regular telephones to non-PSTN destinations such as VoIP.
Can I Order Services Online?
Yes. Once you have signed up and logged into your account, you will be able to order services and fully manage your account.
Are there any End User Restrictions for DID Numbers?
Information regarding end user restrictions is provided online during the DID purchase process. For more information, please visit : https://www.telobal.com/legal-requirements
General SIP information:
Telobal originates calls to customers from the following endpoints:
22.214.171.124 - New York PoP
126.96.36.199 - Frankfurt PoP
188.8.131.52 - Los Angeles PoP
184.108.40.206 - Miami PoP
220.127.116.11 - Singapore PoP
These IP addresses correspond to our routing cluster exit nodes. For UDP transport we send signaling from port 5060. For TCP we use port range from 5070 to 5200
Our system sends RTP packets from the following subnets:
with RTP port-range: 1024-65535 RTCP
We transmit and receive RTCP packets from port = rtp_port + 1 (as recommended in RFC3550). Additionally, we are able to receive RTCP packets on the same port as RTP, considering utilizing RTCP conflicts avoidance payloads (payload types 72-76).
DTMF transport methods
DTMF signaling is supported as follows:
SIP INFO draft-kaplan-dispatch-info-dtmf-package-00
By default RFC 2833 enabled
Can I Buy Additional Channels for my DIDs?
Can I Call Emergency Numbers using Telobal Services?
Can I Change the Forwarding Destination for a DID?
The forwarding destination for a DID may be changed by the customer at any time online using the “Telobal”. There are no additional charges involved. However, if a number previously forwarded to a non-PSTN device (such as VoIP, VoIM, etc) is now forwarded to PSTN (a regular telephone number or mobile), then per-minute charges become applicable.
Can I Port my Numbers from Other Providers in to Telobal?
Can I Port my Numbers from Telobal out to Other Providers?
Can I Use Telobal Numbers for Receiving Faxes?
Yes, DID numbers can be used for T.38 Fax service.
Can I Use My DID Number for SMS Services?
Yes, DID numbers in certain countries support incoming SMS. You can check the available coverage in the Mobile Number page.
Do I Have to Renew my DIDs Every Month?
All services are renewed automatically until canceled by customer. However, if you would like to renew your DIDs manually for a certain selected period of time, this may be easily done online in the “DID Numbers” section of your account.
How do I Get Support?
A Telobal provides customer support via interactive live chat, e-mail or by phone.
For support options, please see:
How Long does it Take to Activate a DID?
All new orders will be checked before activation to prevent mistakes in ordering users. After confirming the order of our colleagues, we will contact you at Telobal for final confirmation by email or contact details of the service, and if your service is accepted, your DIDs will be activated.
It can take 10 minutes to 24 hours (depending on the volume of orders). Nonetheless, Telobal will do its best to provide faster service.
It is worth noting that if you wish, you can apply to activate your "Automatic confirmation of orders" on your account.
How Many Channels are Included when I Buy a DID?
By default, any DIDs in Telobal includes two channels, which you can increase by contacting the Telobal sales department.